Small Actions, Big Impact: Cultivating a Positive Work Culture

Gayanjith Loku Pathirage
3 min readJun 14, 2024

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In any organization, each role carries its own set of responsibilities and challenges. However, beyond the specific duties tied to our job descriptions, there lies a universal opportunity: the chance to be a person who makes the day easier for everyone, a person who enables others.

Show kindness

Creating a positive work environment starts with the simplest of actions. A friendly greeting, a smile, or a word of encouragement can set a tone of camaraderie and mutual respect. These small gestures foster a sense of belonging and can make a significant difference in someone’s day.

Be empathetic and direct

Empathizing with colleagues involves actively listening to their concerns, understanding their perspectives, and showing genuine care for their well-being. However, it’s equally important to balance empathy with directness. Being clear and honest in your communication ensures that expectations are understood, feedback is constructive, and issues are addressed promptly.

Embrace inclusion

The workplace needs to be inclusive to retain great colleagues and attract new talent. You play a key role in making the environment pleasant for everyone. For an instance, in a diverse setting where people have different mother tongues, always use the organization’s official language when interacting with colleagues. Even if you’re chatting in your local language with a colleague by the coffee machine, switch to the official language when a third person is nearby, so they can join the conversation if they want to.

Break the walls

In many failed organizations, people often build walls around their roles, thinking only those with specific job titles can do certain tasks. This attitude is toxic and can harm the organization. One of the best ways to help others is by sharing knowledge and resources. Often, individuals struggle because they don’t have the right information or tools. By freely sharing what we know and providing helpful resources, we empower our colleagues to do their best.

Appreciate efforts

Recognizing and appreciating the efforts of others can have a profound effect on morale and motivation. When we take the time to acknowledge the hard work and achievements of our colleagues, we reinforce a culture of appreciation and respect. This recognition can be as simple as a verbal acknowledgment during a meeting or a written note of thanks. These acts of appreciation encourage others to continue striving for excellence and contribute positively to the workplace atmosphere.

Ask for forgiveness, not permission

The saying “ask for forgiveness, not permission” encourages a proactive and bold approach to decision-making. It motivates people to take initiative and act in the best interest of their goals or organization, even if it means going beyond traditional boundaries. This mindset fosters innovation and agility by allowing quick actions and responses in fast-paced environments. While it requires responsibility and ethical judgment to avoid reckless actions, it promotes a culture of empowerment and trust, where individuals feel confident to pursue bold ideas and solutions.

Conclusion

In any role we play within an organization, we have the power to make a difference. By being individuals who strive to make the day easier for others, who enable and support our colleagues, we contribute to a positive and productive work environment. This approach not only enhances the well-being and performance of those around us but also leads to greater overall success for the organization. Let’s commit to being the kind of people who lift others up, creating a workplace where everyone can thrive.

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Gayanjith Loku Pathirage
Gayanjith Loku Pathirage

Written by Gayanjith Loku Pathirage

Business Analyst, Product Owner and Product Design Coach

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